Customer Support Bot
24/7 AI chatbot handling customer inquiries with NLP and sentiment analysis.
Services
Chatbot Dev, NLP
Stack
Dialogflow, Node.js, GPT-4
Timeline
3 Weeks
Client
E-commerce Brand
The Challenge
The client was overwhelmed with repetitive "Where is my order?" tickets, leading to slow response times for critical issues and low customer satisfaction scores.
The Solution
We deployed an intelligent chatbot integrated directly with their shipping provider API.
- Instant Lookups: Users can track orders instantly without waiting for a human agent.
- Sentiment Analysis: Detects angry customers and prioritizes their route to a human supervisor.
- 24/7 Support: Handles queries during nights and weekends when the support team is offline.
The Impact
Ticket volume for human agents dropped drastically, saving costs and improving response times.
Improve your customer service?
Give your customers instant answers, anytime.